CHAPTER 9 - (Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud)
421. Operator's/ Supervisor name and contact number should be mentioned in the escalation matrix.
1. TRUE
2. FALSE
Ans:- 1. TRUE
422. Do not mention the Registrar name and Grievance Cell contact number in the escalation matrix.
1. TRUE
2. FALSE
Ans:- 1. TRUE
423. Enrolment Agency name and code number should be mentioned in the escalation matrix.
1. TRUE
2. FALSE
Ans:- 1. TRUE
424. Given here are some items. Which of these details will go into the escalation matrix?I. Centre
Address II. EA Name and Code III. Subscriber Name and Contact Number IV. UIDAI Officer Name and
Contact Number
i. and iii.
i. and iv.
i., iii., and iv.
i. and ii.
ANS:- 4. i. and ii.
425. Given here are some items. I. Centre Address II. EA Name and Code III. Observer Name and
Contact Number IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go
into the escalation matrix? i. and iii.i. and iv.i., iii., and iv.I. and ii.
i. and iii.
i. and iv.
i., iii., and iv.
i. and ii.
Ans:- 3. i., iii., and iv.
426. Given here are some items. I. Centre Address II. Operator Name and Contact Number III. Observer
Name and Contact Number IV. Registrar (Nodal Officer) Name and Contact Number Which of these
details will go into the escalation matrix?
i. and iii.
i., ii. and iv.
i., iii., and iv.
i. and ii.
Ans:- 2. i., ii. and iv.
427. Given here are some items. I. Centre Address II. Operator Name and Contact Number III. Contact
Number of Grievance Cell IV. Registrar (Nodal Officer) Name and Contact Number Which of these details
will go into the escalation matrix?
i. and ii.
i., ii. and iv.
i., iii., and iv.
i. ii., iii. and iv.
Ans:- 4. i. ii., iii. and iv.
428. Given here are some statements. Your task is to identify the correct statement. i) . Operator should
treat everyone equally even if there are senior citizens and differently abled residents ii). In case of senior
citizens, operator should collect only name and address iii).In case Biometric Device is unable to detect
biometrics of senior citizens, operator should collect address proof iv.)Operator has to capture exception
photograph, clearly depicting the exception.
1. i and ii
2. ii and iii
3. iv
4. i
Ans:- 1. i
429. Given here are some statements. Your task is to identify the correct statement. i) In case Biometric
Device is unable to detect biometrics of senior citizens, operator should try the force capture option ii) In
case senior citizens, operator should give them priority treatment tiii) In case Biometric Device is unable
to detect biometrics of senior citizens, take only photograph using the device iv) Operator should treat
everyone equally even if there are senior citizens and differently abled residents
1. i and ii
2. ii and iii
3. iv
4. i
Ans:- 1. i and ii
430. What is the purpose of Aadhaar retrieval process?
1. Residents may be in a hurry to link or seed their Aadhaar
2. Letter does not reach the destination even after 90 days
3. Residents lose their EID/UID
4. All the given options
Ans:- 4. All the given options
431. How many days does it take to generate Aadhaar?
1. up to 90 days from the day of Enrolment
2. 30 days from the day after verification of details is completed
3. 1 Week from the day of receipt of enrolment packet by UIDAI from the EA
4. 30 days from the day EA sends the enrolment packet to UIDAI
Ans:- 1. upto 90 days from the day of Enrolment
432. Delivery of Aadhaar takes up to 90 days.
1. TRUE
2. FALSE
Ans:- 1. TRUE
433. What is the mode of delivery of Aadhaar?
1. Through DHL service and email
2. Download through Aadhaar web portal using registered mobile number
3. Through Indian Postal Service
4. Both 2 and 3
Ans:- 4. Both 2 and 3
434. To which of the following numbers can a resident call to know the status of Aadhaar?
1. 1947
2. 55563
3. 51969
4. 1952
Ans:- 3. 51969
435. A resident lost his Aadhaar letter and Enrolment ID -EID is available. What is the process of
requesting for Aadhaar status through SMS?
1. SMS 'UID STATUS < 14 DIGIT EID >' and send to 51969
2. SMS 'UID STATUS < 28 DIGIT EID > and send to 51969
3. SMS 'UID EAADHAAR < Aadhaar >'<Mobile Number> and send to 51969
4. Both 1 and 2
Ans:- 4. Both 1 and 2
436. A resident can SMS to 51969 to know the status of his Aadhaar.
1. TRUE
2. FALSE
Ans:- 1. TRUE
437. Renu has applied for Aadhaar. She gave her demographic and biometric details in an enrolment
center. How many days does it take to process the details and send Aadhaar to Renu?
1. upto 40 days
2. upto 50 days
3. upto 70 days
4. upto 90 days
Ans:- 4. upto 90 days
438. Radha is a student of class 10. She wants to avail the benefit of government scholarship
programme. She is in a hurry to link her Aadhaar with the scheme so that she can continue her studies.
What needs to be done in such cases?
1. Tell Radha to be patient and wait for the process to be over
2. Use the UID retrieval process to get the status her Aadhaar
3. Nothing can be done to help Radha in this situation
4. Issue a new Aadhaar to Radha
Ans:- 2. Use the UID retrieval process to get the status her Aadhaar
439. A resident lost his Aadhaar card, but knows his Aadhaar number. He wants to receive his e-
Aadhaar in his personal e-mail ID. What should he do in this situation?
1. Visit the enrolment centre and request them to download and send on his email
2. Visit the UIDAI website, download e-aadhaar
3. It is not possible
4. Both 1 and 2
Ans:- 4. Both 1 and 2
440. A resident lost both EID and UID numbers. Which of the following websites does he need to visit to
retrieve his Aadhaar?
1. https://resident.uidai.net.in/find-uid-eid
2. https://resident.uidai.net.in/web/resident/get- Aadhaar-no
3. ttps://eaadhaar.uidai.gov.in/
4. None of the above
Ans:- 1. https://resident.uidai.net.in/find-uid-eid
441. Which of the following information should you enter to download Aadhaar from the
eaadhaar.uidai.gov.in. as pdf format?
1. EID number
2. Name
3. OTP received on registered mobile number
4. All the given options
Ans:- 4. All the given options
442. Which of the following numbers can a resident call for any issue related to Aadhaar?
1. 51969
2. 1947
3. 53363
4. 1950
Ans:- 2. 1947
443. Keerthana has enrolled herself for Aadhaar. Which of the following websites can she visit to know
the status?
1. https://eaadhaar.uidai.gov.in/
2. http://uidai.gov.in
3. aadhaar status.com
4. Both 1 and 2
Ans:- 4. Both 1 and 2
444. A resident lost his Aadhaar card. He only has the EID available with him. Identify the correct order
of steps to be followed to get e-Aadhaar. I. Visit the website II. Enter the EID number III. Enter a mobile
number IV. Download the e-Aadhaar
1. I, II, III and IV
2. I, III, II and IV
3. II, I, III and IV
4. III, II, I and IV
Ans: - 1. I, II, III and IV
445. A resident lost his Aadhaar card, but knows his UID or Aadhaar number. Identify the correct order
of the steps to be followed to get the e-Aadhaar in this case. I. Visit the website II. Enter the Aadhaar
number III. Enter a mobile number IV. Download the e-Aadhaar.
1. I, II, III and IV
2. i , iii, ii iv
3. III, II, I and IV
Ans:- 1. I, II, III and IV
446. Which of the following is required to an Aadhaar number holder to get Aadhaar on his or her
registered mobile by visiting the website concerned? I. EID number II. Registered mobile number III. OTP
1. Only I
2. Only II and III
3. Only I and II
4. I, II and III
Ans:- 4. I, II and III
447. Why does an operator need to know the UID/EID retrieval process?
1. To generate Aadhaar for the first time for a resident
2. To remove duplicate data from the system
3. To generate Aadhaar number in case the resident has lost the Aadhaar
4. To minimize errors while capturing data
Ans:- 3. To generate Aadhaar number in case the resident has lost the Aadhaar
448. Retrieval may be required when the letter does not reach the destination even after 90 days
1. TRUE
2. FALSE
Ans:- 1. TRUE
449. Retrieval may be required when the Aadhaar number holder may have lost his or her Enrolment ID
or Unique ID.
1. TRUE
2. FALSE
Ans:- 1. TRUE
450. An Aadhaar number holder can also get e-Aadhaar printed from a Permanent Enrolment Center.
1. TRUE
2. FALSE
Ans:- 1. TRUE
451. In which of the following cases, UID retrieval process is helpful?
1. Resident lost the Aadhaar
2. The resident is in a hurry to link his Aadhaar to the service
3. The Aadhaar does not reach its destination even after 90 days
4. All of the above
Ans:- 4. All of the above
452. What is the Full from of PEC?
1. Pre-Enrolment Card
2. Permanent Enrolment Centre
3. Pre-Enrolment Centre
4. Public Enrolment Centre
Ans:- 2. Permanent Enrolment Centre
453. What is the toll-free number, which an Aadhaar number holder can call to get his or her Aadhaar
after answering some security questions asked by a customer care executive?
1. 1947
2. 1950
3. 1974
4. 1984
Ams:- 1. 1947
454. Enrolment Agency should use one password for multiple set of Operator IDs working under them
1. YES
2. NO
Ans:- 2. NO
455. Enrolment Agency should avoid force capture of biometrics of operators/supervisor during their
on-boarding
1. YES
2. NO
Ans:- 1. YES
456. Enrolment Staff should enter N/A or NA in fields where Resident has not provided any data.
1. YES
2. NO
Ans:- 2. NO
457. _____ need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the
rejections.
1. Operators/Supervisor
2. Subscribers
3. Introducers
4. Registrars
Ans:- 1. Operators/Supervisor
458. Enrolment Staff should make sure _____ to share mobile number in during the Enrolment/Update.
1. Registrars
2. Introducers
3. Residents
4. Subscribers
Ans:- 3. Residents
459. Enrolment Staff should deny any resident for enrolment in case of Biometrics exception and poor
quality finger prints.
1. TRUE
2. FALSE
Ans:- 2. FALSE
460. Enrolment Staff should not ask for any payment from the resident for fresh enrolment.
1. TRUE
2. FALSE
Ans:- 1. TRUE
461. Enrolment Staff should not re-enroll residents without checking status of earlier enrolments of
resident.
1. TRUE
2. FALSE
Ans:- 1. TRUE
462. Give priority treatment to Differently abled, senior citizens, pregnant ladies residents.
1. TRUE
2. FALSE
Ans:- 1. TRUE
463. Given here are some statements. Which of them are correct? i. Deny any resident for enrolment in
case of Biometrics exception and poor quality finger prints ii. Ask for any payment from the resident for
enrolment in case of Biometric exception iii. Do not re-enroll residents without checking status of earlier
enrolments of resident iv. Give priority treatment to Differently abled, senior citizens, pregnant ladies
residents
iii. and iv
ii. and iv.
i. and ii.
i. and iv.
Ans:- 1. iii. and iv
464. Given here are some statements. Which of them are correct? i. Do not use one password for
multiple set of Operator IDs. ii. Enable force capture of biometrics of operators/supervisor. iii. No two
Operators should have same Operator ID iv. Allow an Operator/Supervisor to sign off an enrolment on
behalf of another.
iii. and iv.
ii. and iv.
i. and iii.
i. and iv
.
Ans:- 3. i. and iii.
465. Given here are some statements. Which of them are correct? i. Registrars need to proactively use
Find Aadhaar facility before any fresh enrolment to minimize the rejections. ii. Encourage resident to
share mobile number and email id. iii. Inform resident to download e-Aadhaar after receiving Aadhaar
generation SMS from UIDAI iv. Do not ask for any payment from the resident for enrolment
i., iii. and iv.
ii., iii. and iv.
i. and iii.
i. and iv
.
Ans:- 2. ii., iii. and iv.
466. Given here are some statements. Which of them are correct? i. Do not allow anyone else to sign for
an enrolment that you have done. ii. Do not sign for enrolments done by others. iii. Enter N/A or NA in
fields where Resident has not provided any data. iv. Give your own fingerprint at the end of enrolment.
i., iii. and iv.
ii., iii. and iv.
i. and iii.
i. ii. and iv
.
Ans:- 4. i. ii. and iv.
467. Given here are some statements. Which of them are correct?. Brief the enrolment procedure to
resident before and during enrolment. ii. Leave those non-mandatory fields blank where no data is
provided by resident. iii. Table lamp used for facial image capture should be switched on during iris
capture.
i., iii. and iv.
ii., iii. and iv.
i., ii. and iii.
i. ii. and iv.
Ans:- 2. ii., iii. and iv.
468. Operator/Supervisor should allow other operator to login on his/her enrolment client using his/her
Login Credential.
1. TRUE
2. FALSE
Ans:- 2. FALSE
469. fraud.
1. Change
2. Not change
3. Forget
4. All the given options
Ans:- 1. Change
470. What should be the ideal frequency for Operator sync?
1. Daily
2. Monthly
3. Yearly
4. 6 Months
Ans:- 1. Daily
471. Process?
1. Standard Operator
2. Any
3. Medical
4. Customer Satisfaction
Ans:- 1. Standard Operator
472. Any document can be used as Valid PoI and PoA document which resident provides?
1. YES
2. NO
Ans:- 2. NO
473. In case any fellow Operator/Supervisor performs any fraud during the Enrolment/Update Process
who needs to be informed?
1. Authority
2. Resident
3. Police
4. Local MP/MLA
Ans:- 1. Authority
474. The enrolment files or backup should be stored as per the guidelines prescribed by?
1. Authority
2. Resident
3. Police
4. Family
Ans:- 1. Authority
475. Biometric Exception case should be signed off by the Enrolment Staff as per his/her feeling
towards the resident?
1. Correct
2. Incorrect
3. After due dilegence
4. None of the above
Ans:- 2. After due dilegence
476. GPS Coordinate of the Enrolment/Update device needs to be taken at what frequency?
1. Daily before starting the Enrolment/Update Activity
2. At end of the day once all the activities are complete
3. Once in a month
4. while purchasing the Enrolment Device
Ans:- 1. Daily before starting the Enrolment/Update Activity
477. Can a Operator/Supervisor work on multiple Enrolment/Update machines using same login ID?
1. YES
2. NO
3. YES till the time it is detected
4. All the given options
Ans:- 2. NO
478. Operator/Supervisor should use same password for all his account as a best practice?
1. No, the password should be changed frequently
2. Yes, to remember and easy usage
3. As per his/her convinience
4. All the given options
Ans:- 1. No, the password should be changed frequently
479. In case of any fraud, Operator/Supervisor should ask resident money?
1. No, fraud should be reported to the Authority
2. Yes, the fraud enrolment/update should be complete
3. Nobody should be informed
4. None of the above
Ans:- 1. No, fraud should be reported to the Authority
480. All the Enrolment/Update related files/backup should be stored in any device and given to other
Operator?
1. No, the backup should be secure
2. Yes, for them to upload using your credential
3. None of the above
Ans:- 1. No, the backup should be secure
481. After completing GPS sync, device can be taken to any other place to perform the enrolment?
1. NO
2. YES
3. As per his/her convenience
4. All the given options
Ans:- 1. NO
482. In case resident request to add one of his relative's finger print for his/her enrolment, should this
be allowed?
1. YES
2. NO
Ans:- 2. NO
483. Any resident can be enrolled as an Biometric Exception case to avoid the finger prints?
1. No
2. Yes
Ans:- 1. No
484. Enrolment/Update Client should be tampered, if it is not working or showing some error?
1. Yes
2. No
Ans:- 2. No
485. Photo of Photo can be taken while enroling any resident?
1. No
2. Yes
Ans:- 1. No
486 What should not be taken in place of photo of the resident while performing
Aadhaar update
1. Photo of Photo
2. Photo of Gods
3. Photo of Animal
4. All the given options
Ans:- 4. All the given options
487. What language should not be used while filling the resident data ?
1. un parliamentary
2. English
3. Hindi
4. All the given options
Ans:- 1. un parliamentary
488. Strict action would be taken against the Operator/Supervisor perform any of these activities?
1. take photo of photo OR photo of animal
2. use un-parliamentary language
3. None of the above
4. Both 1 and 2
Ans:- 4. Both 1 and 2
489. Any resident above 5 years in age can be enrolled as an "Child" to avoid taking finger prints?
1. Yes
2. No
Ans:- 2. No
490. All the children below 5 years in age should be forced to give fingerprints?
1. No
2. Yes
Ans:- 1. No
491. In case of Child Enrolment, Operator/Supervisor should become their parent or guardian for
Enrolment?
1. TRUE
2. FALSE
Ans:- 2. FALSE
492. Operator/Supervisor should act as Head of Family in case the resident does not have valid
document?
1. TRUE
2. FALSE
3. None of the above
4. Both 1 and 2
Ans:- 2. FALSE
493. News paper or any blanck paper can be used as supporting PoI and PoA
1. TRUE
2. FALSE
3. None of the above
4. Both 1 and 2
Ans:- 2. FALSE
494. In case Incorrect document/blank paper/news paper is used for Enrolment purpose by the Operator
what will happen?
1. Enrolment will be rejected
2. Strict action against the Operator will be taken
3. None of the above
4. All the given options
Ans:- 4. All the given options
495. Whose Mobile Number or Email should be added while performing Aadhaar Enrolment?
1. Resident
2. Operator/Supervisor
3. Local representative
4. None of the above
Ans:- 1. Resident
496. Operator can use mix biometric while performing Aadhaar Enrolment?
1. TRUE
2. FALSE
Ans:- 2. FALSE
497. Operator/Supervisor can take money from the resident and write any information in the Enrolment
Client?
1. No
2. Yes
Ans:- 1. No
498. Photocopy of Proof of Identity and Proof of Address can be used in case the resident wants?
1. No, Original Document needs to scanned
2. Yes, any document can be used
3. None of the above
Ans:- 1. No, Original Document needs to scanned
499. Operator/Supervisor should keep the Hard Copy of the PoI and PoA after the Enrolment is
complete?
1. No hard copies should be kept
2. Yes hard copy should be kept safely
Ans:- 1. No hard copies should be kept
500. Which of the following activities should be avoided while performing Aadhaar Enrolment and
Update? (i) Take Photo of Photo (ii) Take Photo of God (iii) Take Photo of Animal (iv) Take resident photo
All the given option
(i) , (ii) and (iii)
(ii) and (iii)
None of the above
Ans:- 2. (i) , (ii) and (iii)
501. Which of the following is a valid PoI Document? (i) Driving Lenience (ii) Voter ID(iii) Office ID(iv)
Visiting Card
1. Both (i) and (ii)
2. Only (iii) and (iv)
3. Only i
4. None of the above
Ans:- 1. Both (i) and (ii)
502. In case the resident wants his/her Biometric can be changed or mixed with any other resident?
1. Yes
2. No
Ans:- 2. No
503. In case 6 years old resident request to perform Child Enrolment should this be allowed?
1. YES, as it is requested by the resident
2. No, as he/she is above 5 years in age
3. Both the options are incorrect
Ans:- 2. No, as he/she is above 5 years in age
504. Operator/Supervisor can take photo of photo instead of the actual photo of the resident in case the
resident request?
1. Yes
2. No
ANs:- 2. No
505. The scan copies of PoI and PoA can be kept in a separate folder by the Operator?
1. No
2. Yes
Ans:- 1. No
506. Blanck pages can also be used as PoI and PoA document in case required?
1. TRUE
2. FALSE
Ans:- 2. FALSE
507. Resident should not be informed in case the Operator/Supervisor enters any information which is
not mentioned on the Form
1. TRUE
2. FALSE
Ans:- 2. FALSE
508. Tampered Machine can be used to perform Enrolment/Update to earn money?
1. TRUE
2. FALSE
Ans:- 2. FALSE
209. Should the Operator sign off any enrolment done by other Operator without checking?
1. No
2. Yes
Ans:- 1. No
510. Operator can write his/her own Mobile Number should be mentioned in the Enrolment Client rather
than the resident mobile number?
1. TRUE
2. FALSE
Ans:- 2. FALSE
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